With your voucher, you can choose something from our novaCapta Merch Shop. Below you will find important information and instructions for the ordering process, and the voucher code.
Your christmas present 2025
Information about the voucher, merchandise store & ordering process
Information about the voucher
- The voucher has a value of €40.00
- You can only use the voucher (code) once
- The voucher (code) can only be redeemed for novaCapta products
- The voucher (code) is valid until 28th February 2026
Instructions & important information about redeeming and ordering
Here's how to redeem your voucher (code) and place an order:
First, go to this website and log in with the password tgg_merch (if you need to enter a username, use your novaCapta email address).
Then open the URL of the novaCapta-Store
Select your desired product(s) from the novaCapta store, check the size information in the size chart (exchanges are not possible! See also FAQs), add them to your shopping cart, and then proceed to checkout.
- When checking out, enter the following details in the form fields:
- Your e-Mail adress
- Enter your (private) address as the delivery address at ‘Delivery’ (Please check that the data in each field is correct. For example: your postcode is only entered in the ‘Postal code’ field and not in another field - check this especially if you are using ‘Autofill’. Because: If the information entered is incorrect, the order will not be processed, but you will not receive any notification about this.).
- You must enter the novaCapta address as the billing address under ‘Billing address’.
- Enter ‘novaCapta GmbH’ in the Company field, 'Im Mediapark 5c' in the adress field, '50670' as postal code and 'Cologne’ as the city.
- Use your name in the ‘First Name’ and ‘Last Name’ fields.
- Under ‘Payment’, select the option ‘Voucher’ and enter the code ‘nCXmas25’ (without quotation marks). You should then see that the amount has been reduced in the cost and product overview on the right-hand side.
Complete the checkout process.
Have fun with shopping!
If you have any questions, take a look at the FAQ-Section!
Questions? You can find answers in the FAQs:
1. Until when is the voucher redeemable / until when can I place an order?
The Christmas voucher (code) can be redeemed until 28 February 2026.
2. Can I use the voucher code multiple times? For example, to place two orders of €20 each?
No, that is not possible. Once you have placed your order using the voucher code, you cannot use the code again - even if you did not use the full voucher value with your first order.
3. For which products can the voucher code be used?
The voucher (code) can only be redeemed for novaCapta products available in this shop. The voucher code cannot be redeemed for products from the TIMETOACT GROUP or other companies.
If you place an order for a product from another company the code won't work and the order/ the invoice amount will bei deducted from your salary.
4. Can I exchange/return the ordered product?
It depends.
Returning or exchanging the product because you don’t like it or because the size is incorrect is NOT possible, as these are customized items that are only produced after an order is placed. For this reason, the standard 14-day right of withdrawal does not apply. Therefore, please make sure to carefully check the size specifications in the size chart provided on the respective product page before placing your order.
However, clear manufacturing or processing defects are valid reasons for a complaint. If the ordered product is damaged (e.g., has a hole), it can be claimed, and you will receive a replacement. In such cases, please contact us via email, including photos of the product clearly showing the damage or defect: angela.krumpholz@novacapta.com
5. I want to order products worth more than €40.00 and pay the difference myself. Is that possible?
Yes, it is possible to place an order exceeding the voucher value of €40.00. The remaining amount, after the Christmas voucher code is applied, will automatically be deducted from your next salary.
6. I cannot find a design on a certain product, in a certain colour or in a certain size.
For clothing products, the motifs are available in a “colorful version” and an “inverted” (= white) version so that they are clearly readable on both lighter and darker background colors. The size and position of the motif may vary from product to product and from size to size.
The base colors depend on the product, i.e., a T-shirt may have a base color that is not available for a hoodie.
In addition, it may happen that a certain base color or clothing size is (temporarily) unavailable in the shop.
7. What are the production and delivery times?
The products are manufactured after the order is placed, so they are not ‘in stock’. After the order is placed, 1-5 business days are required for production and fulfilment (95% of orders are shipped within 48 hours), followed by the delivery time.
The delivery time within Germany is approx. 1-3 business days; deliveries within the EU usually take 2-5 business days. The exact delivery time depends on the destination country.
Please note that during the Christmas season and around the holidays, there is an increased volume of orders and deliveries, and production and delivery times may be significantly longer.
Information about production time (printing + fulfilment):
- Business days are Monday to Friday (excluding holidays).
- Orders placed by 12:00 p.m. (UTC+1) are counted for the current business day.
- The same applies to orders shipped by 18:00 (UTC+1).
Examples
Example 1:
- Order received: Friday, 10.00 p.m.
- Shipped: Monday, 3 p.m.
- = Production time: 1 business day
Example 2:
- Order received: Tuesday, 11:00 a.m.
- Shipped: Friday, 3 p.m.
- = Production time: 4 business days
8. Is shipping to EU countries (e.g., Latvia, Austria, Denmark) possible?
Yes, it is. Simply select the appropriate country in the "Country" field when entering the delivery address.
(Please note that delivery times may vary. See the section "Production and Delivery Times" for more details.)
9. Is shipping to Switzerland possible?
Yes, it is. Simply select Switzerland in the "Country" field when entering the delivery address.
(Please note that delivery times may vary. See the section "Production and Delivery Times" for more details.)
The FAQs didn't answer your question? Or you have technical problems?
If you encounter technical problems in the shop, please contact Carina Klein from the TIMETOACT GROUP.
For questions regarding the designs contact Angela Krumpholz (novaCapta) via chat or email.