BONVITA: Ask Chatbot „Bonnie“

BONVITA is committed to digital innovation and has launched ‘Bonnie’, an AI-powered chatbot that helps staff access internal knowledge quickly – simply, efficiently and in more than fifty languages. Thanks to Microsoft technologies such as Azure OpenAI and SharePoint, lengthy searches, inconsistent answers and unnecessary waiting times are now a thing of the past.

Need for centralized, location-independent access to knowledge with consistent answers

Solution must work without complex prompts

Answers should be simple, precise, and in natural language to quickly deliver the desired information

Complete migration of all departments to the Azure Cloud

Development of a chatbot based on Azure OpenAI and the novaCapta Web App Starter Kit

Integration with Azure AI Search for indexing and processing internal content (e.g., SharePoint)

Automated answer generation via backend service and multilingual output through the web app

Separation from external data sources to avoid hallucinations

Multilingual use possible – on smartphone, tablet, or laptop via text or voice, both for input and output

Centralized, curated knowledge accessible without complex prompting

Fast, 24/7 knowledge access without searching, waiting times, or lengthy research

No connection to external sources – minimal risk of AI hallucinations and maximum data security

High transparency and control over content, access, and processing

BONVITA combines culinary excellence with a strong spirit of innovation – a combination that has fueled the company’s successful growth. To support this growth digitally in the long term and further optimize processes, BONVITA relies on modern technologies. Together with novaCapta, the company transitioned from local infrastructure to the Azure Cloud – a future-proof move that also laid the foundation for additional digital solutions.

“We found that recurring questions often led to time-consuming coordination. To make the high demand for information in the kitchens and at headquarters more efficient, we needed a solution that is understandable for everyone, available at any time, and technologically up to date,” explains Werner Echsle, Managing Director of the BONVITA Group, about the development of “Bonnie.”

A feedback function allows employees to provide comments on answers. The internal IT team can review these, trace sources, and improve content – enabling continuous optimization. The chatbot works exclusively with verified internal data – with no connection to external sources or the internet. This ensures high information security and minimizes the risk of incorrect or misleading answers (“hallucinations”).

Bonnie is currently in a targeted pilot phase with selected employees and kitchen professionals. Feedback has been consistently positive – both in terms of technical performance and user acceptance in daily operations. In the future, other

departments such as marketing and work organization will also be integrated. Step by step, Bonnie is becoming the central hub for internal knowledge – understandable, reliable, and always available.

Download Case Study BONVITA als PDF (DE)

Download Case Study BONVITA als PDF (EN)