In professional services, margin rarely disappears in one dramatic event — it leaks. A booking made three days late, anhour logged to the wrong work package, a timesheet corrected after billing has already run. Each is small. Together they erode data quality, delay invoicing and blur the real picture of utilisation.
Better post-mortems don’t cure this. Earlier, easier capture does. When recording time takes seconds and the interface is self-explanatory, people book as they go — and the numbers flowing into your project costing and billing are accurate from the start.
