Managed Services & Managed Support

Managed Services & Managed Support

Relieve your IT department and ensure that business processes and information processing run smoothly.

Managed services are regular and recurring IT services for a company that has outsourced corresponding IT areas to an external service provider. In this way, companies can not only save high costs, but can also focus on their core business and relieve the burden on their own IT.

Problem

Costly infrastructure operation and maintenance

The demands on corporate IT are changing permanently and ever faster. At the same time, the company's own on-premise structure is growing continuously. Operation and maintenance of the infrastructure are becoming more and more costly, while less and less time is available for the numerous new requirements. It's a difficult balancing act that quickly leaves the security and timeliness of your enterprise platforms by the wayside.

Managed Services

We relieve your IT

Our managed service team of TIMETOACT GROUP specialists relieves your IT department. We ensure that you can work more efficiently, reliably and faster without having to worry about the operation and maintenance of the infrastructure. Whether Incident, Technical or Appplications Mnagament, we are at your side with advice and support for a wide range of products.

We provide managed services for the following products:

Atlassian Logo
Google Logo
Logo Microsoft

With the Managed Services of the TIMETOACT GROUP we were able to consistently improve our IBM WebSphere Portal and Process Management. TIMETOACT GROUP has convinced us both organizationally and technically.

Timo Röntsch IT Webservices & Mobility Hamburger Hochbahn

We use the Managed Services offer of TIMETOACT for our HCL Connections environment. In 2015, TIMETOACT has set up and installed the entire infrastructure in IBM Softlayer and taken over the entire operation. The employees of the TIMETOACT GROUP are our contacts for technical questions as well as for new features and requirements. We are very satisfied with the services provided by TIMETOACT.

Stefan Schindlbeck Expert Information Technology Finanzgruppe Ostdeutscher Sparkassenverband

The Managed Service contract allows us to focus completely on our tasks and use the tool in all its diversity without the need to worry about infrastructure or operation. This gives us more freedom for the actual project work.

Sebastian Heyna IT-Architekt Hamburger Hochbahn AG
Problem

Increasing complexity of e-commerce

Fast-growing companies need to keep their IT at peak performance, but also the know-how of the responsible employees. Fast scalability is therefore required in the hardware and performance area as well as in the skill level.

Managed Services for E-Commerce

We provide 360-degree support for your e-commerce environments

synaigy offers comprehensive 360-degree support for e-commerce environments of any size. With our deep understanding of e-commerce processes and requirements, we can ensure high-performance and scalable operations with the technologies we use. 

 

We are ISO 27001 certified

Our experts have successfully implemented an ISMS and obtained ISO 27001 certification. With our ISMS, we create a high level of IT security according to international standards and thus officially stand for information security. Learn more here.

Siegel der ISO 9001 Zertifizierung

Our Success Stories in Managed Services & Managed Support:

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Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Service 9/12/22

Managed Services – Your operation & support for Atlassian

catworkx Managed Services: Expert support for Atlassian tools, ensuring smooth operation, optimized workflows, and continuous improvement for your teams.

Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Referenz 6/1/23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

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Branche

Managed service for insurers

With Managed Service, we provide holistic support for your IT applications ► Lower costs ✓ Flexible capacities ✓ Arrange a personal exchange now.

Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

Wir begleiten Euch in die Google Cloud
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

Referenz

HOCHBAHN Managed Services

The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG.

Support Google Cloud Hilfe
Leistung

CLOUDPILOTS Support

Here you can find all contact details for our support. We love to help!

Service 8/8/22

Premier Support

Direct 24/7 support from experienced support staff and in combination with the proven catworkx support.

Leistung

Managed services that scale up with your business

As your projects become more complex and dynamic, you must ensure performance, availability and scalability.

Service

Monitoring & Service Assurance

Identify and resolve problems quickly with monitoring and service assurance to increase customer satisfaction.

Spielzeug-Landschaft mit Müllabfuhr
Referenz

edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

Referenz 6/1/21

Continuous license support pays off

TIMETOACT supports the city of Herne in the correct use of the License Metric Tool in order to be optimally prepared for license audits.

Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

Blog

Behind the Scenes: Operations & Support bei catworkx

Today, we would like to introduce you to our Operations & Support Services team (OSS for short). Our OSS team is the “first responder” for the Atlassian solutions used by our customers.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.

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Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

Service

Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.