Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 
Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!
Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

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Technical Account Manager (TAM)

catworkx Technical Account Manager (TAM): Dedicated advisor for your Atlassian solutions, providing direct support, product team access, and tailored guidance for optimal usage.
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CLOUDPILOTS Support

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Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
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IPG is Premier Partner of Imprivata

Imprivata is a leading provider of authentication access management solutions for the healthcare sector.
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First Level Support for fast IT support

We provide First Level Support for your business, prioritize tickets efficiently and relieve your IT team in day-to-day operations. Personal, efficient and reliable.
Managed Services & Managed Support
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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
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Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

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Continuous license support pays off

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Behind the Scenes: Operations & Support bei catworkx

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Managed Services – Your operation & support for Atlassian

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Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.
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Managed service support for central platform stability

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UTA resorts to proactive management of the license inventory (IASP) by TIMETOACT. In this way, TIMETOACT will ensure compliance-compliant use of the ILMT as part of license management.
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TIMETOACT takes over the support of the ILMT for GLS IT Service GmbH, assists with the compliance of license requirements and advises on questions regarding licensing and license acquisition.
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Location in Leipzig

Find TIMETOACT Software & Consulting GmbH in Leipzig: Augustusplatz 1-4, 04109 Leipzig, Mail: Info@TIMETOACT.DE
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Unlock the Potential of Data Culture in Your Organization

Are you ready to revolutionize your organization's potential by unleashing the power of data culture? Imagine a workplace where every decision is backed by insights, every strategy informed by data, and every employee equipped to navigate the digital landscape with confidence. This is the transformative impact of cultivating a robust data culture within your enterprise.

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