Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 
Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!
Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Kompetenz 05.04.23

TIMETOACT provides support for ISO/IEC 19770-1 certification

As Certification Patron, we support you with ISO/IEC 19770-1 certification so that you can benefit from the advantages of certification. We develop and optimize your ITAM system according to the "Plan-Do-Act-Check" process model for an effective and efficient license management.
Teaserbild Deployment Teamworkx Cloud Hosted
Technologie 12.09.22

Teamworkx Cloud Hosted

With Teamworkx Cloud Hosted, catworkx offers a future for customers who neither want to do without their proven on-premises functionalities nor operate their own infrastructure.
Support Google Cloud Hilfe
Leistung

CLOUDPILOTS Support

Here you can find all contact details for our support. We love to help!
Lösung 21.09.22

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Headerbild zu Managed Services
Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

Transformation Partner - Scaled Agile Partner Silver
Übersicht 09.09.22

SAFe®-Trainings

catworkx offers official SAFe® training courses from Scaled Agile Inc - role-specific, with certificate. In Hamburg, Stuttgart, Munich, Vienna, Winterthur or directly at your location.
Service

Idea and innovation management software service

With the target software service, your innovation management software is always up to date. Customers benefit from all new developments as part of your support contract - at no extra charge.
Unternehmen

Who we are

The synaigy team is as diverse as digitalization itself. Our older members of staff have been on the digitalization journey for some time and contribute a wealth of experience from various sectors and specialist areas, while our digital natives enrich the team with their creativity, innovative approaches and an affinity with technology that opens up completely new perspectives.
Referenz

Cost reduction through centralized license management

With the support of catworkx, adesso implemented the “Atlassian-as-a-Service” (SaaS) model, which combines all licenses under one license key and manages them via the central IT.
Referenz

Migration: City of Göttingen moves Jira service to the cloud

With the support of catworkx, the city of Göttingen migrated its Jira Service Management to the Atlassian Cloud - and thus laid the foundation for more structure, efficiency and growth.
Referenz

Transfer of Atlassian tools to ITIL IT operations

thyssenkrupp Marine Systems: catworkx is supporting tkMS with a comprehensive ITIL process understanding during the transfer of Atlassian tools from the shadow IT into the ITIL IT operation.
Managed Services & Managed Support
Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
Spielzeug-Landschaft mit Müllabfuhr
Referenz

edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

Referenz 01.06.21

Continuous license support pays off

If IBM software is used, the compliance-conforming use of the IBM License Metric Tool (ILMT) plays a decisive role. TIMETOACT ensures compliance with IBM regulations for a city administration in North Rhine-Westphalia and continuously monitors the correct licensing.

Blog

Behind the Scenes: Operations & Support bei catworkx

Today, we would like to introduce you to our Operations & Support Services team (OSS for short). Our OSS team is the “first responder” for the Atlassian solutions used by our customers.
Referenz 22.08.23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.
Referenz 01.06.23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Teaserbild IT Service Management Beratung
Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management
Referenz 03.11.21

Mix of IASP & ILMT support for optimal license management

To minimize financial risk and personnel time, UTA resorts to proactive management of the license inventory (IASP) by TIMETOACT. In this way, not only will IBM license audits be avoided in the future, but TIMETOACT will also ensure compliance-compliant use of the ILMT as part of license management.
Referenz 04.10.21

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

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