Monitoring & Service Assurance

Monitoring and Service Assurance as key components to ensure the reliability and performance of your services.
Contact us now

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services. This is the only way to quickly identify and resolve problems and increase customer satisfaction.

Our services

We support you in the implementation of IT monitoring & service assurance! Our experts offer you many years of consulting experience in the field of IT monitoring & service assurance. The solutions we have implemented range from monitoring small niches to several million connected and monitored devices and services.  Our services include the monitoring of IT services, the analysis of performance data, the detection and resolution of problems, the implementation of service level agreements (SLAs) and the continuous improvement of service quality.

Request a non-binding meeting

Our general approach

1. Stocktaking:

We analyze the requirements and needs of our customers in order to develop the right monitoring and service assurance solutions.

2. Proof of concept:

In a proof of concept, we show that the solution found integrates smoothly into the existing IT infrastructure and meets the requirements.

3. Implementation:

We realize the project according to your ideas and implement the necessary solutions.

4. Support:

We support you in operating the solution and are happy to help you adapt it to new requirements.

Our experts

Portraitbild von Fleming Kahn, novaCapta
Fleming Lennart Kahn
Head of Business Operations novaCapta GmbH
Contact
Dominic Lehr
Principal Monitoring & Service Assurance TIMETOACT GROUP +49 (0) 174 88 77 592
Contact

Our service platforms and technology partners

Our service platforms and technology partners

Further information

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Monitoring & Service Assurance. Just leave your contact details and we will get back to you as soon as possible.

News 9/29/22

TIMETOACT GROUP acquires monitoring specialist OpenAdvice

We expand our offer in application performance monitoring and business service assurance with acquisition of OpenAdvice IT Services GmbH
Kompetenz 9/4/25

Digital Process Management for Lasting Success

We optimize your digital workflows, making processes efficient, flexible, and growth drivers of quality and customer satisfaction.
Service

Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning
Referenz

Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.
Headerbild zu Managed Services bei Versicherungen
Branche

Managed service for insurers

With Managed Service, we provide holistic support for your IT applications ► Lower costs ✓ Flexible capacities ✓ Arrange a personal exchange now.
Managed Services & Managed Support
Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions
Wir begleiten Euch in die Google Cloud
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.
Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Service

Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.

Referenz

HOCHBAHN Managed Services

The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG.
News 7/17/25

Creating a truly global full-service Atlassian champion

Herzum joins forces with TIMETOACT GROUP to further bolster catworkx’ Atlassian capabilities in the Americas, DACH, and Europe.
Lösung 9/21/22

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation.
Event 10/30/25

Service Management Forum Switzerland

Visit our booth at the SMFS 2025! Experience what data-driven strategies and smart service solutions look like in practice. We look forward to exchanging ideas with you!
Service

Full-Service Digitalisation & Digital Transformation

We support you every step of the way of your digitalisation – from strategy and implementation to operation – creating value through digitalisation.
developer working it jobs timetoact group
Jobs

Enterprise Service Management Consultant (f/m/d)

TIMETOACT GROUP | DACH, Köln or Home Office | Full-time & Permanent employment | Available now
Beitragsgrafik Itenos
Referenz

JSM-Lösung für maximale Kunden- und Service-Orientierung

ITENOS has been a specialist in secure IT and telecommunications solutions for over 24 years. For a digitalisation offensive, the company chose catworkx as its partner for a new ITSM solution.
Whitepaper

Report - Rethinking Service Innovation, Driving Growth

See where service-centric companies are finding growth. Download report based on a comprehensive survey by SAP and Oxford Economics.