You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.
Managed services
For your reliable IT operation and IT support according to ITIL
novaCapta as Managed Service Provider
Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.
Benefits of service operation management
We lighten your load when it comes to operational security
We are ITIL compliant with second- and third-level support
Outsourcing your IT Support to novaCapta
Outsourcing your IT operations and/or IT support to our team of experts consists of two core elements of our managed services:
Service Delivery
Provision of your first point of contact, coordination of services and contracts, as well as coordination, assurance, and monitoring of service provision
Service Organization
Support and execution of booked services, processing of support requests, and tracking of the entire support process
novaCapta Managed Services
Tailored to your individual needs
When it comes to configuration, our basic rule is: anything is possible—no two service contracts are alike. Together with you, we select the services from our managed services portfolio that precisely match your requirements. To do this, we consider three dimensions:
Over 90 customers trust in novaCapta’s managed services
Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:
Experts all over Germany & Switzerland
We have experts with a broad spectrum of knowledge
Fixed contacts
We always assign fixed contact people who can be reached at any time
A focus on partnership
For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner
Flexible & appropriate services
We go beyond the standard offering. Our flexibility means we can put together the services you need
Our available services
Our customers specify availability, scope and which services are included.
Technical services
- Tenant monitoring and availability check
- Reporting
- Technical support with SLA
- Microsoft advanced support
- User management
- Evergreen service for administrative settings
- Tenant governance and security
- Managed endpoints (Intune)
- Back-up and archiving service
User services
Possible support areas
- Office applications (e.g. Word, Excel, PowerPoint)
- Outlook
- Collaboration/communication (e.g. Teams, Lists, Planner)
- Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
- SharePoint/Valo
- Power Platform (e.g. Power Apps, Power Automate)
Evergreen services
User support areas
The target group consists of IT admins, key users and end users:
- Adoption as a service (channel support)
- Tips and tricks
- Learning environment
- (Online) training
- Support forum
- Academy/learning service
→ Microsoft 365 needs to be looked after
Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.
Choose your service levels and service hours
Availability levels
We are there for you. Even around the clock, 365 days a year if required.
Basic : Mon. – Fri., 9 a.m. – 5 p.m.
Gold: Mon. – Fri., 8 a.m. – 6 p.m.
Platinum: On call 24/7 (Prio 1)
Service levels
- Request management
- First-level support
- Second-level support
- Third-level support (with Microsoft)
Happy to talk to you about our Managed Services
My team and I look forward to hearing from you and will be happy to advise you.
Fleming Kahn
Head of Business Operations
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9/12/22
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