Service Management Forum Switzerland

October 30, 2025

Date

October 30, 2025

Schedule

08:00 – 18:30

Location

Radisson Blu Hotel Zürich Airport
On 30 October 2025, we will be sponsoring the Service Management Forum Switzerland (SMFS) in Zurich - the leading industry event for data-driven strategies, digital services and innovation in service management. The forum brings together specialists and managers from a wide range of industries to discuss key issues relating to digital transformation: How can customer data be used to create personalised services? What role do technologies such as predictive analytics play? And what does it take to successfully establish a data-orientated corporate culture? As a sponsor and exhibitor, we look forward to contributing our expertise and working with the service community to provide new impetus for practical applications. At our stand, we will show how we support companies in effectively implementing data-driven innovations - from strategic consulting to concrete solutions. We look forward to inspiring discussions, valuable new contacts and an exciting day full of ideas on how the future of service management can be shaped.
Learn More about the Event
Blog

Switzerland in focus: An interview with CEO Michi

What does leadership look like at catworkx? Michael Bernhard, managing director of catworkx AG Switzerland, provides insights into leadership, values and the everyday life of a leader.
Standort 11/8/22

catworkx Switzerland

As one of the largest Atlassian Platinum and Enterprise Solution Partners in the DACH region, we look forward to welcoming you to our office in Winterthur.
Blog 8/10/23

Machine Learning Pipelines

In this first part, we explain the basics of machine learning pipelines and showcase what they could look like in simple form. Learn about the differences between software development and machine learning as well as which common problems you can tackle with them.
Headerbild von Enterprise Service Management
Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.
Service

Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.

Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Lösung 9/21/22

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation.
Blog 5/5/23

How we discover and organise domains in an existing product

Software companies and consultants like to flex their Domain Driven Design (DDD) muscles by throwing around terms like Domain, Subdomain and Bounded Context. But what lies behind these buzzwords, and how these apply to customers' diverse environments and needs, are often not as clear. As it turns out it takes a collaborative effort between stakeholders and development team(s) over a longer period of time on a regular basis to get them right.

Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

Blog

Focus on Switzerland: In conversation with Aida

Today we introduce Aida, who works at catworkx in Switzerland as a Customer Relationship Manager.
Blog

Switzerland in the spotlight: An interview with Victoria

On International Women's Day, Victoria, Atlassian Expert at catworkx, shares her views on equal opportunities and women in IT. In the interview, she reveals what moves her.
Logo Jira Service Management
Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.
Service

Idea and innovation management software service

With the target software service, your innovation management software is always up to date. Customers benefit from all new developments as part of your support contract - at no extra charge.
News 3/23/23

TIMETOACT GROUP becomes patron of ITAM Forum

As part of the cooperation, TIMETOACT GROUP now also offers companies comprehensive consulting services for IT Asset Management certification ISO/IEC 19770-1

Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.
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Jobs

Enterprise Service Management Consultant (f/m/d)

TIMETOACT GROUP | DACH, Köln or Home Office | Full-time & Permanent employment | Available now
Hintergrundgrafik für IPG Partner Clearsky
Blog 12/14/21

Bring IT service management and IAM systems together

How do companies bring their complex IT service management and IAM systems together in an end user-friendly way? In our interview, Clear Skye and the IPG Group show, how it works very easily
Teaserbild IT Service Management Beratung
Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management
Referenz

Confluence and Jira Service Management in use at JKU

At the JKU Linz, 21,000 people study in over 60 subjects. In 2018, a service portal was created using Jira Service Management and Confluence based on the motto “Help customers help themselves.
Kompetenz 8/6/21

Our services

We develop innovative software applications and future-proof IT systems as the basis for your digital transformation. We look closely and look for individual solutions. Because we are excited with technology. And because it works.

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