Clear Skye

Clear Skye is an innovative provider of Identity Governance & Administration (IGA) solutions, fully built on the ServiceNow platform. Unlike traditional IAM products, Clear Skye takes a completely new approach: identity management natively within ServiceNow. The result is a fully integrated solution that unifies ITSM, workflows, service requests, and identity processes on a single platform – with no extra middleware, no interface sprawl, and full transparency.

Clear Skye targets organizations that heavily rely on ServiceNow and want to run their identity governance as seamlessly, automatically, and cost-effectively as possible.

Founded in 2015, Clear Skye has been working strategically with IPG since 2019. This partnership is based on mutual trust, technological proximity, and a shared goal of implementing efficient identity governance.

Clear Skye’s IGA solution is purpose-built for native use within ServiceNow. That means all identity-related processes – from user provisioning and role management to recertifications – are part of the existing ServiceNow logic. No separate server, external database, or third-party workflow engine is required.

Key capabilities include:

• Identity Lifecycle Management: Automated onboarding, offboarding, and role changes with predefined workflows

• Access Request & Approval: Self-service access requests with approval workflows via the ServiceNow interface

• Access Reviews: Periodic recertification of user access to meet compliance requirements

• Role-Based Access Control (RBAC): Access rights managed based on roles, departments, or functions

• Integration with ServiceNow CMDB & Workflows: Utilization of existing data and processes within ServiceNow

• Audit & Compliance: Full logging of all identity and access changes for audits and compliance

Clear Skye takes a platform-based approach that fundamentally differs from classic IGA products. Instead of introducing a parallel IAM ecosystem, identity governance is executed where most processes already occur – in ServiceNow.

The key advantage: organizations build on existing investments and established structures rather than implementing a separate IAM system. Integration is native – identities, roles, processes, tickets, and approvals are all managed in the same system already used for ITSM, HR, SecOps, or compliance.

In practice, this means access requests are handled via the familiar service catalog, approvals flow through ServiceNow’s Flow Designer, recertifications run as tasks in established workflows, and audit data is readily available via ServiceNow reporting. Onboarding and offboarding of employees can also be automated via existing HR or IT processes – without new interfaces or media disruptions.

The result is a true one-stop shop for all identity needs – centralized, user-friendly, and efficient. At the same time, IT benefits from reduced integration and operational effort: role models, process ownership, and security policies can be governed consistently across a single platform.

This leads to rapid implementation, manageable operating costs, and measurable maturity in governance – a compelling approach for service-oriented organizations focused on standardization and automation.

Clear Skye is licensed as an add-on to ServiceNow. Costs are based on the number of managed identities and the chosen functionality (e.g., lifecycle, access reviews, analytics). Technically, Clear Skye uses scoped apps that are delivered and managed through the ServiceNow Store.

Important: A valid ServiceNow license (at least ITSM Professional or Enterprise) is required to use Clear Skye.

As an independent identity expert, IPG has experience with both traditional IGA systems and modern platform-based approaches. We support the implementation of Clear Skye in ServiceNow-centric IT organizations – from process design and technical integration to governance consulting.

With our experience in hybrid IAM landscapes, we can also help combine Clear Skye with existing AD, SAP, or cloud systems. The result is an end-to-end, auditable, and user-friendly IAM process – fully embedded in the familiar ServiceNow environment. For deep ServiceNow expertise, we collaborate closely with our sister company Flowworkx.

IPG has implemented Clear Skye in organizations that already use ServiceNow as their central process backbone – such as in finance or healthcare. These projects demonstrate that native platform integration enables faster implementation, easier operation, and more consistent documentation of IGA functions like recertifications, access requests, or role modeling. Compliance requirements such as ISO 27001, DORA, NIS2, or internal control systems (ICS) are supported efficiently.

Already using ServiceNow and want to integrate identity processes without adding new systems? Then Clear Skye is the ideal solution. We’ll show you in a proof of concept how IGA can be implemented directly on your ServiceNow platform – efficient, scalable, and seamless.