Monitoring & Service Assurance

Monitoring and Service Assurance as key components to ensure the reliability and performance of your services.

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services. This is the only way to quickly identify and resolve problems and increase customer satisfaction.

Our services

We support you in the implementation of IT monitoring & service assurance! Our experts offer you many years of consulting experience in the field of IT monitoring & service assurance. The solutions we have implemented range from monitoring small niches to several million connected and monitored devices and services. Our services include the monitoring of IT services, the analysis of performance data, the detection and resolution of problems, the implementation of service level agreements (SLAs) and the continuous improvement of service quality.

Request a non-binding meeting

Our general approach

1. Stocktaking:

We analyze the requirements and needs of our customers in order to develop the right monitoring and service assurance solutions.

2. Proof of concept:

In a proof of concept, we show that the solution found integrates smoothly into the existing IT infrastructure and meets the requirements.

3. Implementation:

We realize the project according to your ideas and implement the necessary solutions.

4. Support:

We support you in operating the solution and are happy to help you adapt it to new requirements.

Our experts

Portraitbild von Fleming Kahn, novaCapta

Fleming Lennart Kahn

Head of Business Operations novaCapta GmbH

Contact

Dominic Lehr

Principal Monitoring & Service Assurance TIMETOACT GROUP +49 (0) 174 88 77 592

Contact

Our service platforms and technology partners

Further information

Infrastructure Resource Management

IT Monitoring & Service Assurance Consulting

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Monitoring & Service Assurance. Just leave your contact details and we will get back to you as soon as possible.

News 9/29/22

TIMETOACT GROUP acquires monitoring specialist OpenAdvice

We expand our offer in application performance monitoring and business service assurance with acquisition of OpenAdvice IT Services GmbH

Kompetenz

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

Kompetenz 9/4/25

Digital Process Management for Lasting Success

We optimize your digital workflows, making processes efficient, flexible, and growth drivers of quality and customer satisfaction.

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Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning

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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

Referenz

Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

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Branche

Managed service for insurers

With Managed Service, we provide holistic support for your IT applications ► Lower costs ✓ Flexible capacities ✓ Arrange a personal exchange now.

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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly

Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.

Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.

Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

News 7/17/25

Creating a truly global full-service Atlassian champion

Herzum joins forces with TIMETOACT GROUP to further bolster catworkx’ Atlassian capabilities in the Americas, DACH, and Europe.

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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

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Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.

Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams

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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.