Enterprise Service Management Consultant (f/m/d)
Join the Team!
TIMETOACT GROUP | DACH or Köln | Full-time & Permanent employment | Available now
Your Role
We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.
Your Mission
Responsibilities vary by role and seniority but may include:
- Collaborate with clients to gather requirements and design tailored ESM solutions
- Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
- Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
- Optimize workflows, automate processes, and enhance user experiences across the platform
- Provide technical guidance, mentorship, or project leadership (senior roles)
- Conduct training sessions and create documentation for clients and end-users
- Stay updated on ESM solution releases, trends, and best practices
Your Profile
Required Skills may vary by role and seniority.
please submit your resume and a cover letter specifying:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
- Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
- Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
- Strong problem-solving and communication skills
- Ability to work in Agile/Scrum environments
- Certifications related to ESM solutions
please submit your resume and a cover letter specifying:
- Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
- A summary of your ESM experience and certifications (if any).
- Why you’re passionate about joining our team.
Diversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues, we work in 22 cities across Germany, Austria and Switzerland, as well as in offices in Italy, the Netherlands, Spain and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2024, we generated over 360 million euros in revenue together – and we continue to grow.
As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future-ready solutions.
Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.
With us, you’ll work across teams in a strong network of 11 specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.
At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.
As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future-ready solutions.
Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.
With us, you’ll work across teams in a strong network of 11 specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.
At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.
Womit wir dir einen echten Mehrwert bieten:
Arbeiten und Leben
Mobiles und flexibles Arbeiten sorgt für deine optimale Work-Life Integration.
Fördern
Regelmäßige Aus- und Weiterbildungen und individuelle Zertifizierungen bringen dich weiter.
Ausstatten
Die Hardware kannst du auch für private Zwecke nutzen.
Versorgen
Softgetränke sowie Kaffee und Tee bekommst du täglich bei uns kostenlos.
Abschalten
30 Tage Urlaub, Sonderurlaub und individuelle Sabbatical Regelungen bieten dir Auszeit und Entspannung.
Feiern
Legendäre Firmenevents machen unsere Kultur für dich erlebbar.
Was für uns selbstverständlich ist und Ausdruck unserer WIR-Kultur:
Flexibilität
Workation bietet dir die Möglichkeit für eine gewisse Zeit mobil aus dem EU-Ausland oder den EFTA-Staaten (Island, Liechtenstein, Norwegen, Schweiz) zu arbeiten.
Mobilität
Jobrad, Jobticket/Klimaticket oder ein Firmenwagen sorgen für deine Mobilität.
Gesundheit
Sportangebote wie URBAN SPORTS CLUB und Just Fit helfen dir, gesund und aktiv zu sein.
Unterstützung
Angebote im Bereich Mental Health und Coaching stehen dir zur Verfügung. Dazu zählt auch deine Vorsorge (BAV & BU).
Empfehlungen
Empfiehlst du uns in deinem Netzwerk weiter, honorieren wir dies bei Erfolg mit einer Prämie.
Netzwerk
Durch legendäre Afterwork Events wie Cocktailabende, Kicker-Turniere, Hackathons und Outdoor-Aktivitäten lernst du deine Kolleg:innen GROUPweit besser kennen.
*Die abgebildeten Leistungen können je nach Unternehmen, Standort und Land leicht variieren.
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