novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

Managed IT services for your Microsoft environment

Reliable IT operations. More time for strategic projects.

Outsource your IT: reduce costs, improve quality

Your IT team is tied up with day-to-day operations. There is often little time left for optimization, security and new projects. At the same time, open positions remain unfilled for long periods while the demands on your Microsoft environment continue to grow: more updates, stricter compliance requirements and greater security needs. 

As a Microsoft Managed Service Provider, novaCapta relieves your team by taking over the operational management of your Microsoft 365, Azure and security environment. 

You decide how much support you need: from individual managed services to complete IT outsourcing. Our services are designed to support IT administrators, key users and end users alike. Predictable monthly fees provide cost transparency instead of unpredictable internal effort. More than 90 companies already trust our service team.

Book an initial consultation
novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

  • Predictable IT costs 

    Fixed monthly fees instead of internal costs that are difficult to calculate

  • More freedom for your IT team

    Less operational effort, more capacity for projects and innovation

  • Specialized expertise instead of generalists 

    Access to certified Microsoft experts for operations, security and optimization

  • Implement compliance securely 

    NIS2-aligned processes and greater security without an in-house security team

Our managed IT services at a glance

For each service, we define the right scope together: proactive maintenance, reactive support or both. You choose what your team needs.

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Microsoft 365 managed services

Your M365 environment remains stable, up to date and secure without tying up your IT team in day-to-day operations. We take care of administration, monitoring, proactive maintenance (for example, for SharePoint: governance, cleanup of inactive sites and review of external sharing) and continuous Evergreen Lifecycle Management for your entire Microsoft 365 environment. 

 

Exchange Online · SharePoint · OneDrive · Teams · Office Apps · Tenant Management · Evergreen Lifecycle Management (Microsoft implements an average of 720 changes per year) · License management · M365 Backup · Power Platform · Viva, Forms, Planner, Bookings · Copilot

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Azure & cloud managed services

Whether cloud, hybrid or on-premises: we ensure that your Azure infrastructure runs reliably, securely and cost-efficiently. We take care of patches, updates and monitoring so that your team can focus on architecture and innovation.

 

Infrastructure Management · Application Lifecycle Management · Monitoring & Reporting · Security Management · Backup & Disaster Recovery · Servers & databases · Cost Management & optimization · Governance & Compliance

Managed security & compliance services

Your security architecture is continuously monitored, identities are managed centrally and regulatory requirements are met in a verifiable way. Since December 2025, around 29,500 German companies have been subject to the NIS2 Directive. 

The requirements take immediate effect: incident response, continuous monitoring and reporting obligations for security incidents. Managing directors are personally liable. Our Managed Security Services cover the operational NIS2 requirements. 

 

Identity & Access Management with Entra ID · Threat Protection with Defender & Sentinel · Compliance & DLP · NIS2 · Zero Trust · Guest access

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Endpoint management as a service

End devices are securely configured, software is distributed automatically and new employees are ready to work within hours. We take over the ongoing operation of your endpoint environment based on Microsoft Intune. 

 

Device Lifecycle · Software packaging & software distribution at reliable fixed prices per package, regardless of size and complexity · Autopilot · Compliance Policies · Application Management for M365 · Intune

Flexible IT outsourcing: three support models for your needs

Every managed service begins with a Service Desk as the central point of contact: ticketing system, dedicated contact person and defined service availability. You decide how deeply we are involved.

Fully managed

We take over the complete operational management of defined areas. Your team focuses on strategic priorities while we ensure smooth day-to-day operations.

Co-managed

We complement your internal IT team wherever additional capacity or specialized expertise is needed. You retain operational control while we step in where necessary.

On-demand

Targeted support for specific incidents or questions. Flexible single-ticket support with no ongoing fixed costs.

Our focus: proactive services

Our focus is on proactive services: regular maintenance, housekeeping and optimization of your environment before issues arise. This reduces the need for reactive support, increases stability and keeps your environment secure and up to date. 

Proactive services are especially important in Microsoft environments because Microsoft continuously enhances and updates its products. These services are complemented by reactive support for tickets, incidents and change requests.

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Service hours, SLAs and reporting

Service hours

Our standard service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. 

Extended service hours (7:00 a.m. to 6:00 p.m.) and on-call support (until 10:00 p.m. or 24/7) are available as optional add-ons.

Our service quality

We resolve critical incidents (P1) within 4 hours. Defined response and resolution times apply to every priority level and are agreed individually as part of your contract. Our target for change requests: at least 95% are delivered on time and within budget.

Support levels

We provide Request Management, First Level Support, Second Level Support and Third Level Support (in collaboration with Microsoft). As a Microsoft partner, we have access to exclusive Premier Support for fast escalation directly to Microsoft. 

More about First Level Support → 

Reporting

You receive monthly reports with key metrics on response times, resolution times and service availability. Quarterly reports provide additional metrics on Incident Management, Service Management, as well as Change and Release Management.

Ready for the next step?

Managed services consultation: assess your needs

Every managed services contract begins with a conversation: What is already working, where are capacities lacking and which areas have priority? In a free initial consultation, we assess your current situation together and outline specific options.
Book an initial consultation

Managed IT services in practice: what our customers say

Logo Windmöller & Hölscher

Windmöller & Hölscher: Managed Services for more than 10 years

Flexibly scalable Microsoft expertise and an IT team that can focus on strategic projects instead of day-to-day operations. The mechanical engineering company has relied on novaCapta's Managed Services for more than a decade. 

 

Read the case study

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Banijay: Centralization with Managed Services

 

Reliable database operations without dependence on day-to-day internal operations. Following the centralization of the Banijay Germany companies, novaCapta took over the optimization and long-term maintenance of the previously error-prone infrastructure.

 

Read the case study

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MEYLE AG: Tailored IT support

 

Seamless IT support across all endpoints without the need to build internal capacity. MEYLE benefits from a customized Managed Services contract with user-oriented solutions such as the Intune Support Forum. 

 

Read the case study

The challenges that come with this growth are difficult to handle with internal resources alone. Due to the multitude of requirements and projects, addressing them without the external support of novaCapta would significantly increase the time needed for implementation. However, with Managed Services, we have the ability to bring in the right specialists at any time.

Jan Dalming Director IT-Servicemanagement Windmöller & Hölscher KG

Why choose novaCapta as your managed service provider

90+
companies supported
Trust our service team
180+
Microsoft specialists
Broad expertise across all Solution Areas
3
of 3 Solution Areas
Comprehensive support for Microsoft technologies
ISO 27001
certified for information security
Verified standards for secure services

Microsoft Premier Support

As a Microsoft partner, we have access to exclusive Premier Support. In the event of critical incidents, we open cases directly with Microsoft, handle communication and escalation, or establish direct contact between you and Microsoft. 

Fast processing with high SLAs, 24/7 if required.

ITIL-certified team

Our team is ITIL-certified, providing you with a professional approach to IT service delivery based on proven best-practice processes.

Frequently asked questions about managed IT services

How much do managed IT services cost?

The cost of managed IT services depends on your individual requirements: the number of workplaces, the complexity of your IT landscape and the scope of services you require. We generally work with transparent, predictable monthly fees. This gives you full cost control at all times without unexpected additional expenses.

How does the transition to a managed service provider work?

The transition is structured and takes place without interrupting your ongoing operations. First, we analyze your existing IT environment, define objectives together and create a clear migration plan. We then gradually take over your systems and processes, in close coordination with your contacts.

Do we have to outsource our entire IT?

No. Our services are modular. You decide which areas you want to outsource, from complete IT operations to individual services such as monitoring, support or IT security. We adapt flexibly to your existing structure.

How do you work with our internal IT team?

We see ourselves as a complement to your internal IT team, not a replacement. Depending on your needs, we take over operational tasks, relieve your team in day-to-day operations or provide specialized expertise where required. Clear responsibilities and transparent communication ensure smooth collaboration.

What happens in the event of a security incident?

In the event of a security incident, defined emergency and response processes come into effect. We detect threats at an early stage, immediately initiate countermeasures and minimize potential damage. At the same time, we keep you informed transparently and support you with the analysis and long-term protection of your systems.

Are your managed services NIS2-compliant?

Our services are designed to support you as effectively as possible in meeting regulatory requirements such as NIS2. This includes measures relating to IT security, monitoring, documentation and risk management. We will be happy to assess together which specific requirements apply to your organization.

How quickly can we get started?

In most cases, we can get started within a few weeks, depending on the size and complexity of your IT environment. Following an initial assessment and consultation, we create a detailed project timeline and begin implementation promptly.

Your IT operations deserve a strong service team

Whether you want to relieve your team of specific responsibilities or outsource your entire Microsoft operations, in an initial consultation we assess your current situation together and identify which managed services offer the greatest value for your organization.

Portraitbild von Sebastian Nipp, novaCapta

Sebastian Nipp

Head of Cloud Operations & Security

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