MEYLE: Comprehensive Support with Managed Services

With a bespoke managed services contract and user-focused solutions such as the Intune Support Forum, MEYLE benefits from seamless IT support – efficient, collaborative and forward-looking.

Limited internal IT resources

Building in-depth knowledge for long-term independent administration of selected products

Desire for uninterrupted operations through direct interaction with experts

Managed Services contract for the Microsoft 365 product suite

Creation of a support forum in Microsoft Teams for quick, direct assistance of administrators

Project-based consulting and targeted support for internally managed solutions like Intune

Administrator training to foster sustainable internal knowledge building

Reduced workload for internal IT through M365 Managed Services

Significant time savings thanks to faster, direct handling of service requests

Uninterrupted admin workflows via the support forum

Internal documentation of requests through the support forum

When it comes to their Microsoft tools, MEYLE relies on novaCapta. As part of their Managed Services contract, novaCapta supports MEYLE’s entire M365 infrastructure. This includes classic collaboration tools such as Microsoft Teams, as well as Exchange, SharePoint Intranet, and OneDrive. “We’re very satisfied with our collaboration with novaCapta. It’s a true partnership, which is why it was clear to us that we would also turn to novaCapta for service desk support for our administrators,” explains Ronny Herrmann, Head of Infrastructure and Workplace at MEYLE.

To ease the burden on their administrators managing Intune and ensure smooth workflows, MEYLE sought a more direct support channel. In close collaboration with novaCapta, a tailored solution was developed: the Intune Support Forum.

To ensure independent administration and configuration of Microsoft Intune while also enabling swift expert support when needed, MEYLE aimed for more direct communication with novaCapta’s specialists. The goal: uninterrupted work for Intune administrators. 
Previously, Intune-related requests followed a traditional service desk ticketing process. The tickets were then processed according to the agreed procedures. To simplify this, the support forum was designed: within the MEYLE tenant structure, a dedicated Teams channel was set up for MEYLE administrators and novaCapta experts.

Here, admins can quickly post questions about Intune configurations, best practices, and tips – without red tape or formal ticket processes. novaCapta’s experts can respond even more quickly, reducing wait times and enabling direct, practical support.

In addition to the Managed Services contract that ensures comprehensive support for Microsoft tools, MEYLE – like many customers – also requires project-based consulting. These projects can span a range of topics, from expert guidance and training to rollout support. One such example was MEYLE’s desire to receive expert input on Multi-Factor Authentication (MFA). 
After thorough internal research, MEYLE sought to validate their plans and discuss options with specialists. “The IT landscape is undergoing a transformation.

This shift demands strong partners with deep expertise. With novaCapta, we stay aligned with Microsoft developments and have a reliable partner supporting our initiatives,” says Ronny Herrmann. novaCapta advised MEYLE on new MFA mechanisms and options, tailoring recommendations to MEYLE’s infrastructure. Test scenarios were demonstrated in a test tenant. Based on this, MEYLE was able to select the best solution and roll it out with novaCapta’s support in just a few weeks.

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