Windmöller & Hölscher: All-inclusive Managed Services

For more than ten years now, Windmöller & Hölscher has been a client of novaCapta's Managed Services. By doing so, the company has not only brought additional specialists and expertise in-house, but can also flexibly adjust its resources as needed, maintaining full cost control and thus continuously driving forward its systems and innovations.

Internal capacities are limited due to team size 

Coordinating various IT service providers and implementing system demarcations 

Targeted support for internal expertise with external expertise

Utilization of novaCapta's Managed Services (Premium)

Inclusion of additional project-based services, e.g. migration from IBM Lotus to Microsoft 365

Increased expertise through the utilization of Managed Services 

Flexible resources to support and relieve internal IT

Cost flexibility through the easy integration and cancellation of services

Early detection and consultation on technological changes and innovations

For more than ten years, Windmöller & Hölscher has been partnering with novaCapta, and for the past eight years, they have been utilizing premium Managed Service offerings. "We were seeking a service provider who could collaborate with us on an equal footing to drive forward our systems and technologies. While building our service provider portfolio, it was important for us to find the right partners. Before starting, we internally defined how the collaboration should look like for us and how the topics should be delineated. Because each service provider brings its expertise, precisely advancing its area. For the IBM Collaboration product range and our On-Premises, we started with novaCapta, and since our migration to the Microsoft Cloud, they have also been responsible for this," explains Jan Dalming, Director of IT Service Management, Windmöller & Hölscher KG, about their partnership with novaCapta.

The collaboration with Windmöller & Hölscher is based on a Managed Service contract containing a fixed contingent of services tailored to the needs and requirements of Windmöller & Hölscher. Additional projects arising during the year are separately measured by effort. This allows Windmöller & Hölscher to supplement missing capacities and resources at any time and bring additional expertise in-house. "For us, it is an absolute added value that the colleagues from novaCapta are involved in daily consulting business. They not only see our system world, but also bring us innovations and new ideas. For us, the issue of 'operational blindness' is therefore not a problem. For this reason, we are in intensive exchange with our partners," explains Jan Dalming the collaboration.

Both internally and in collaboration with their service providers, Windmöller & Hölscher has positioned themselves strategically. Internally, IT service manager are responsible for defined regions and topics, externally, it's the service providers, such as novaCapta for Microsoft 365 Cloud products, responsible for a defined technology area. In this constellation, all parties involved know at all times, who the right contact person is. This is an important cornerstone for effective collaboration, because despite a good division, there are interdependencies among each other that can only be resolved through intensive exchange.

In addition to clear demarcation, regular coordination meetings are held. Weekly fixed appointments, monthly reporting, and bi-weekly provider meetings, where all service providers speak together, ensure the necessary exchange on cross-cutting topics and foster collaboration.

In addition to maintenance, operating system updates, and Microsoft 365 cloud system and service maintenance, forwarded tickets are also processed. This reduces the workload of the internal help desk and promotes employee satisfaction, as their issues are resolved quickly.

During a monthly report, the systems are reviewed and the status quo is analyzed: Does anything need to be cleaned up? Are certain processes overloaded? Are maintenance work pending or should be recommended? In addition, a governance report draws attention to security issues. The team is informed about proactively cleared vulnerabilities and optimization potentials are highlighted. New ideas for tools and product areas are always taken into account – even beyond their own scope, as innovative consulting is an integral part of Managed Services.

Through the long-standing partnership, the teams at Windmöller & Hölscher and novaCapta know each other very well. Therefore, the colleagues from novaCapta are also very familiar with the systems and technologies as if they were their own. Mutual trust creates an open culture of collaboration.

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