The new Idea and Innovation Management of the DDPS

The DDPS provides services that support basic functions for the country of Switzerland. The organization relies on goal-oriented professionals to work independently. It sees innovation management as an important tool for employee codetermination and contribution. The organization’s existing IT tool was outdated and could not fulfill the expectations required by a functional redesign of its idea management. The organization was looking for a new solution that met both technical and functional requirements, that fit well with the DDPS strategy, and that had a holistic yet sustainable scope.

After a World Trade Organization (WTO) call for proposals, the implementation contract was awarded to target software solution at the end of March 2014. After in-depth analysis of customer requirements, technical implementation and operation began in November 2014. It was introduced internally at DDPS in February 2015. The new solution is available to DDPS employees in the existing portal in its familiar design. It is both easy to use and tailored to the needs of the role owners; the switch to the new platform was effortless. The new solution has been positively received by employees in various functions and roles.

DDPS found collaboration with target, especially the uncomplicated support, a deciding factor in the implementation of the project in a relative short period of time.