Zentiva Pharma: Frischer Wind für Freshdesk-Automatisierungen!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

The challenge

Due to a large number of automations that were used in parallel in the Freshdesk instance as a result of historical growth, the pharmaceutical company Zentiva repeatedly experienced incorrect ticket assignments due to redundancies.

The solution

The experts at CLOUDPILOTS were called in to analyze all automation processes for optimization potential and to clean them up.

The result

Optimized automation ensured that these no longer unintentionally influenced each other. This led to drastically reduced processing times and increased customer satisfaction in a further step.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.

Referenz

Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.

Headerbild Case Study FIVE Informatik AG, Büroräume

Success Story

FIVE: Process automation for SMEs too

FIVE Informatik AG has developed a high-performance Power Platform-based solution for small and medium-sized enterprises that automates standardised process steps.

News 1/10/25

A new chapter for catworkx US

catworkx announces Nick Howser as new CEO of US operations. With 13+ years in the Atlassian ecosystem, he aims to enhance customer success and spearhead growth in the U.S. market.

Service

Decision Automation

We offer a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation

Releasewechsel eines eingesetzten IAM-Tools

Referenz

Release change of a deployed IAM tool

TIMETOACT received the order to carry out a major release change for the IAM tool used and to develop the processes back to the standard of the product as far as possible.

Referenz

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system.

Branche 9/5/25

Digital Solutions for a Strong Healthcare System

We simplify processes, modernise IT and reduce the workload for hospitals, health insurance funds and partners – for better care and less bureaucracy.

News 1/1/22

Appointment of a new Managing Director as of 1 January 2022

With continuity into the cloud - Robin Müller-Cajar is appointed Managing Director on January 1, 2022 and drives the further expansion of product development.

Service

Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Referenz

Flexibility in the data evaluation of a theme park

With the support of TIMETOACT, an theme park in Germany has been using TM1 for many years in different areas of the company to carry out reporting, analysis and planning processes easily and flexibly.

Blog 6/24/21

Using a Skill/Will matrix for personal career development

Discover how a Skill/Will Matrix helps employees identify strengths and areas for growth, boosting personal and professional development.

Referenz

Freshdesk-Optimierung: Erfolgreiches Lizenzupgrade

Erfahrt, wie CLOUDPILOTS durch ein Freshdesk Lizenzupgrade, Schulungen und Prozessoptimierung den Support eines österreichischen Unternehmens effizienter gestaltete.

Blog 7/16/21

Building A Shell Application for Micro Frontends | Part 4

We already have a design system, several micro frontends consuming this design system, and now we need a shell application that imports micro frontends and displays them.

Success Story

Heckmann: CORE, the modern intranet for a quick start

Using the SharePoint Core package, Heckmann has set up a modern intranet. This standardised solution, based on SharePoint Online, enables a quick and cost-effective launch.

View of the PUMA Headquarters in Herzogenaurach

Success Story

PUMA: A platform for low-code/no-code solutions

Thanks to the Microsoft Power Platform, PUMA relies on flexible, scalable business processes that can be created, expanded and managed centrally via the Centre of Excellence with minimal effort.