Zentiva Pharma: Frischer Wind für Freshdesk-Automatisierungen!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

The challenge

Due to a large number of automations that were used in parallel in the Freshdesk instance as a result of historical growth, the pharmaceutical company Zentiva repeatedly experienced incorrect ticket assignments due to redundancies.

The solution

The experts at CLOUDPILOTS were called in to analyze all automation processes for optimization potential and to clean them up.

The result

Optimized automation ensured that these no longer unintentionally influenced each other. This led to drastically reduced processing times and increased customer satisfaction in a further step.

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