Freshdesk Upgrade: Effizienter Support für österreichisches Unternehmen!

The challenge

A successful Austrian company has been relying on Freshdesk for years to handle all customer inquiries. In order to cope with its enormous growth and continue to provide optimal support, the company has decided to upgrade its existing Freshdesk environment from the “Growth” level to the more comprehensive “Pro” level.

The solution

In addition to providing support with the license upgrade, the Freshworks experts at CLOUDPILOTS helped the company make the most of the advanced features of Freshdesk Pro through training, process optimization, and configuration support.

The result

CLOUDPILOTS enables improved processing times for customer inquiries, increased transparency, and optimized resource utilization within the support organization. This means that the company is also well equipped for future growth.

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