Freshdesk Upgrade: Effizienter Support für österreichisches Unternehmen!

The challenge

A successful Austrian company has been relying on Freshdesk for years to handle all customer inquiries. In order to cope with its enormous growth and continue to provide optimal support, the company has decided to upgrade its existing Freshdesk environment from the “Growth” level to the more comprehensive “Pro” level.

The solution

In addition to providing support with the license upgrade, the Freshworks experts at CLOUDPILOTS helped the company make the most of the advanced features of Freshdesk Pro through training, process optimization, and configuration support.

The result

CLOUDPILOTS enables improved processing times for customer inquiries, increased transparency, and optimized resource utilization within the support organization. This means that the company is also well equipped for future growth.

Referenz

Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

Erfahrt, wie CLOUDPILOTS Cardmarket in nur einer Woche reibungslos von ihrem Bestandssystem zu Freshdesk migrierte und die Beta-Phase beschleunigte.
Referenz

Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
Referenz

Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
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Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
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Zentiva: A breath of fresh air for Freshdesk automations!

CLOUDPILOTS fixed faulty Freshdesk automations at Zentiva Pharma and drastically reduced processing times.
Training
Service

Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

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Technologie 6/29/20

Google

Google is more than Google Search and Google Ads! We advise you on Google Analytics, Google Cloud Platform, G Suite, Google Cloud IoT and more!

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Technologie 7/2/20

RedHat

We are RedHat Advanced Partner. With RedHat as the market leader in Open Source IT solutions, we support our customers in actively designing and implementing their cloud journey.
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Referenz

Bundled expertise for fast mail migration to M365

Together with novaCapta, TIMETOACT supports Armacell as a Managed Service Partner for a successful mail migration ► Read Success Story now
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Branche

Managed service for insurers

With Managed Service, we provide holistic support for your IT applications ► Lower costs ✓ Flexible capacities ✓ Arrange a personal exchange now.
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Branche

Effective claims management for insurers

From claims creation to settlement, digital processes help in claims management ► More efficiency ✓ Positive customer experience ✓ Contact us now.
Software & Application
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Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development.

Technologie Übersicht

HCL

As "HCL Platinum Business Partner" we have years of experience with these tools and will continue to make use of them in the future ✓
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Branche

Automatic handwriting recognition for insurers

With automatic handwriting recognition, handwritten texts are automatically understood ► Fewer errors ✓ More efficiency ✓ Contact now.
Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Digitale Aktenordner auf dunklem Hintergrund – Verwaltungsdigitalisierung im öffentlichen Sektor.
Branche

Public Sector

How can public administration be successfully digitized in practice? The TIMETOACT GROUP demonstrates how cloud computing, IT security, and AI can significantly accelerate processes.
Vernetzte Landschaft mit Sonnenuntergang – Digitalisierung in Energieversorgung und Smart Grids.
Branche

Energy Industry

From billing to archiving: IT projects for the energy industry
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Leistung

Mastering digital transformation in insurance

Digital transformation is the transformation of the corporate world through new technologies and the Internet ► Learn how insurers can master this.
News

TIMETOACT GROUP acquires Atlassian Partner catworkx

The acquisition is in line with the expansion of the consulting portfolio of TIMETOACT GROUP to become the leading Atlassian partner in the German-speaking region. The partnership between the two groups, which has already existed for some time, will now be merged and expanded under the umbrella of the TIMETOACT GROUP.
News 1/26/21

The IPG Group becomes part of the TIMETOACT GROUP

The TIMETOACT GROUP acquires the majority of the shares of IPG Information Process Group Holding AG, based in Winterthur. Through the acquisition, the competencies for Identity and Access Management (IAM) solutions in the DACH market are combined.

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