Freshdesk Upgrade: Effizienter Support für österreichisches Unternehmen!

The challenge

A successful Austrian company has been relying on Freshdesk for years to handle all customer inquiries. In order to cope with its enormous growth and continue to provide optimal support, the company has decided to upgrade its existing Freshdesk environment from the “Growth” level to the more comprehensive “Pro” level.

The solution

In addition to providing support with the license upgrade, the Freshworks experts at CLOUDPILOTS helped the company make the most of the advanced features of Freshdesk Pro through training, process optimization, and configuration support.

The result

CLOUDPILOTS enables improved processing times for customer inquiries, increased transparency, and optimized resource utilization within the support organization. This means that the company is also well equipped for future growth.

Referenz

Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

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Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
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Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
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Zentiva Pharma: Efficient customer support with Freshdesk!

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Zentiva: A breath of fresh air for Freshdesk automations!

CLOUDPILOTS fixed faulty Freshdesk automations at Zentiva Pharma and drastically reduced processing times.
Standort

Location in Zurich

Find novaCapta Schweiz AG and TIMETOACT GROUP Schweiz GmbH in Zürich: Technoparkstrasse 1, 8005 Zürich
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Location of Winterthur

Find catworkx AG and IPG Information Process Group AG in Winterthur: Theaterstrasse 17, 8400 Winterthur
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Location in Hannover

Find novaCapta GmbH and PKS Software GmbH in Hannover: Heiligerstraße 7, 30159 Hanover
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Location in Dresden

Find IPG Information Process Group GmbH Germany in Dresden; Gertrud-Caspari-Str. 13; 01109 Dresden; +49 7531 957 3020; info@ipg-group.com
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Find novaCapta GmbH in Nuremberg: Isaak-Loewi-Straße 11-17; 90763 Fürth, info@novacapta.de
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Location in Berlin

Find IPG Information Process Group AG GmbH Germany and CLOUDPILOTS Software & Consulting GmbH in Berlin
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Location in Seligenstadt

Find novaCapta GmbH and TIMETOACT Software & Consulting GmbH in Seligenstadt: Dr.-Hermann-Neubauer-Ring 40; 63500 Seligenstadt
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CLOUDPILOTS Software & Consulting GmbH

CLOUDPILOTS consults and supports companies in the transformation process of business processes and applications to the Cloud. Also, it assists in the implementation of Cloud based IT services (SaaS).
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novacapta

Based on Microsoft SharePoint, Office 365, Azure, BizTalk and PowerBI novaCapta realizes intranets, collaboration portals, business intelligence solutions, individual applications and more.

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