Freshdesk Upgrade: Effizienter Support für österreichisches Unternehmen!

The challenge

A successful Austrian company has been relying on Freshdesk for years to handle all customer inquiries. In order to cope with its enormous growth and continue to provide optimal support, the company has decided to upgrade its existing Freshdesk environment from the “Growth” level to the more comprehensive “Pro” level.

The solution

In addition to providing support with the license upgrade, the Freshworks experts at CLOUDPILOTS helped the company make the most of the advanced features of Freshdesk Pro through training, process optimization, and configuration support.

The result

CLOUDPILOTS enables improved processing times for customer inquiries, increased transparency, and optimized resource utilization within the support organization. This means that the company is also well equipped for future growth.

Referenz

Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

Erfahrt, wie CLOUDPILOTS Cardmarket in nur einer Woche reibungslos von ihrem Bestandssystem zu Freshdesk migrierte und die Beta-Phase beschleunigte.
Referenz

Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
Referenz

Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
Referenz

Zentiva: A breath of fresh air for Freshdesk automations!

CLOUDPILOTS fixed faulty Freshdesk automations at Zentiva Pharma and drastically reduced processing times.
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Analytics & Business Intelligence has become increasingly important in recent years.

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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

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Managed Services & Managed Support

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Digital Workplace & Employee Experience

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Find novaCapta GmbH and TIMETOACT Software & Consulting GmbH in Seligenstadt: Dr.-Hermann-Neubauer-Ring 40; 63500 Seligenstadt
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Find us on site in Munich: ARS Computer und Consulting GmbH; catworkx GmbH, novaCapta GmbH; TIMETOACT Software & Consulting GmbH
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CLOUDPILOTS Software & Consulting GmbH

CLOUDPILOTS consults and supports companies in the transformation process of business processes and applications to the Cloud. Also, it assists in the implementation of Cloud based IT services (SaaS).
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Location in Stuttgart

Find catworkx GmbH and novaCapta GmbH in Stuttgart; Olgastraße 15; 70182 Stuttgart; Tel: +49 711 77940 0; Fax: +49 711 77940 19: Mail: info.stuttgart@novacapta.de
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Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.
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Consulting on the ivv collaboration strategy

The future collaboration of ivv is characterized by modern communication and collaboration tools. It is defined for cross-organizational work in association and with external parties.

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