Cardmarket: Successful Freshdesk migration with CLOUDPILOTS!

About Cardmarket

Cardmarket is Europe's leading trading platform for trading cards. The platform offers collectors and players a diverse selection of trading cards and accessories for various card games. With a comprehensive range of cards, an active community, and user-friendly features, Cardmarket is a trusted destination for collectors and players looking for high-quality cards and a dynamic trading environment.

The challenge

Cardmarket relies on Freshdesk. As part of the migration from the existing system to Freshdesk, all 1.4 million users had to be migrated.

The solution

To ensure a smooth process, CLOUDPILOTS used the Freshworks tool “Freshmover” to migrate data and migrated the contact information of 1.4 million users from the existing system to Freshdesk during ongoing operations without any downtime.

The result

CLOUDPILOTS succeeded in completing the migration within a very short time and with a minimal error rate. The rapid migration also provided another concrete advantage, namely an earlier start to the beta phase and thus more capacity to support the customer. 

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