Frisches Customer Engagement mit Freshworks und CLOUDPILOTS

Niceshops

Niceshops develops online stores in various product segments and does so in several European markets. A modern ticketing system became necessary.

Challenge & Solution

The entire logistics process is handled from Feldbach in Styria - almost 1,000,000 parcels leave the warehouse here every year. Almost one million people visit their online stores monthly, which means they receive 80,000 orders every month. To cope with the masses of tickets, they rely on Freshdesk as their ticketing solution.

About Niceshops

Niceshops develops online stores in different product segments in several European markets. Almost one million people visit their stores month after month - generating already more than 80.000 orders per month or selling a product every 4 seconds - 24 hours a day - 7 days a week - 365 days a year.

Portrait niceshops CLOUDPILOTS FRESHPILOTS Freshworks

Freshdesk gives us the ability to customize the ticket system to our different needs, so that the right tickets are assigned to the right teams. In combination with the Team Huddles, the different teams can cooperate, which means that even complex customer requests are answered quickly and efficiently.

Stella Lucchesi Palli Customer Care Manager Niceshops

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Find us on site in Hamburg: catworkx GmbH, novaCapta GmbH, TIMETOACT Software & Consulting GmbH

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Find novaCapta GmbH in Augsburg: Schertlinstraße 19, 86159 Augsburg, +49 821 789 887 90, info.augsburg@novacapta.de

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Location in Berlin

Find IPG Information Process Group AG GmbH Germany and CLOUDPILOTS Software & Consulting GmbH in Berlin

Event Archive

IBM Think Digital Summit 2020

Meet us at the IBM Think Digital Summit, October 20 - 21, 2020! Among other things you can expect a presentation of our subsidiary ARS. Register now!

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